Contact Information

Administration Office:
45 McIntosh Drive
Markham, Ontario L3R 8C7
Telephone: 905-946-9700
Fax: 905-946-2535
Toll Free 1-800-263-3564

SMWIA Local 30 Union Office:
190 Milner Avenue
Toronto, Ontario, M1S 5B6
Telephone: 416-299-7260
Fax: 416-299-7734
Toll Free: 1-800-368-3562

Administration Office Staff:

Member Eligibility and Contributions

NameTitleExt.Roles & ResponsibilitiesEmail
Suprena WallaceAdministrator265o Member Eligibility
o Member inquiries (Health, Productivity, Vacation Pay)
o Employer Contributions and inquiries
Melissa WaughAdministration Team Lead237o Union office inquiries
o Escalated member inquiries
o Escalated employer inquiries
o Eligibility


NameTitleExt.Roles & ResponsibilitiesEmail
William NkemaigniPension & Benefits Administrator238o Member Pension
Debbie Deguchi Pension & Benefits Administrator 259 o Escalated Pension inquiries


NameTitleExt.Roles & ResponsibilitiesEmail
Troy FernandesSenior Disability Administrator249 o Long Term Disability Claims
Mary SpadaDisability Administrator262o Short Term Disability Claims

Health and Welfare Claims

NameTitleExt.Roles & ResponsibilitiesEmail
Suresh TumkurTeam Leader, Claims234o Claims processing and
Isa SantosClaims Supervisor242o Claims processing and
Bader SayeedClaims Administrator236o Claims processing and
Janet KingClaims Administrator252o Claims processing and
Lucy Sistilli-FurlanoClaims Administrator281 o Claims processing and inquiries

Executive Assistant

NameTitleExt.Roles & ResponsibilitiesEmail
Flora KoitsisExecutive Assistant221o Provides administrative

Management Team

NameTitleExt.Roles & ResponsibilitiesEmail
Veronica TsengManager of Pension Administration251o Oversees the day to day operations of the Pension Administration
Enas RazackManager, Benefits Administration260o Oversees the day to day operations of the Benefits Administration Team (including eligibility and contributions)
Ippy SerratoreManager of Client Relationships230o Client issues and
Kimberly HoustonManaging Director257o Oversight of
Jeff TendijowskiSenior Pension and Benefits Consultant270o Governance and Plan
Susan BirdPresidento Governance and Plan Design