Contact Information

Administration Office:
45 McIntosh Drive
Markham, Ontario L3R 8C7
Telephone: 905-946-9700
Fax: 905-946-2535
Toll Free 1-800-263-3564
Email: info@lu30plan.com

SMWIA Local 30 Union Office:
190 Milner Avenue
Toronto, Ontario, M1S 5B6
Telephone: 416-299-7260
Fax: 416-299-7734
Toll Free: 1-800-368-3562

Administration Office Staff:

Member Eligibility and Contributions

NameTitleExt.Roles & ResponsibilitiesEmail
Jessica ValeBenefits Administrator265 – Member Eligibility
– Member inquiries
– Employer Contributions and inquiries
jvale@mcateer.ca
Melissa WaughAdministration Team Lead237 – Union office inquiries
– Member Eligibility
– Member inquiries
– Employer Contributions and inquiries
mwaugh@mcateer.ca

Pension

NameTitleExt.Roles & ResponsibilitiesEmail
Amani Damra Senior Pension & Benefits Administrator 277 – Member Pension inquiries adamra@mcateer.ca
Shannon SmythTeam Lead, Pension Administrator 239 – Escalated Member Pension inquiries ssmyth@mcateer.ca

Disability

NameTitleExt.Roles & ResponsibilitiesEmail
Troy FernandesSenior Disability Administrator249 – Long Term Disability Claims inquiries tfernandes@mcateer.ca
Mary SpadaDisability Administrator262 – Short Term Disability Claims
inquiries
mspada@mcateer.ca

Claims

NameTitleExt.Roles & ResponsibilitiesEmail
Suresh TumkurTeam Leader, Claims234 – Escalated member and provider inquiries
– Claims processing and inquiries
stumkur@mcateer.ca
Bader SayeedClaims Administrator236 – Claims processing and inquiriesbsayeed@mcateer.ca
Lucy Sistilli-FurlanoClaims Administrator281 – Claims processing and inquiries lsistillfurlano@mcateer.ca

Executive Assistant

NameTitleExt.Roles & ResponsibilitiesEmail
Flora Koitsis
Drea Naulls (back-up to Flora)
Executive Assistants221

205
– Provides administrative supportfkoitsis@mcateer.ca
dnaulls@mcateer.ca

Management Team

NameTitleExt.Roles & ResponsibilitiesEmail
Veronica TsengManager of Pension Administration251 – Oversees the day to day operations of the Pension Administration Team
– Escalated member pension inquiries
vtseng@mcateer.ca
Enas RazackManager, Benefits Administration260 – Oversees the day to day operations of the Benefits administration teams (including eligibility, contributions, disability and health benefit claims)
– Escalated member benefit inquiries
erazack@mcateer.ca
Ippy SerratoreManager of Client Relationships230 – Client issues and inquiriesiserratore@mcateer.ca
Kimberly HoustonManaging Director257 – Oversight of Operationskhouston@mcateer.ca
Jeff TendijowskiSenior Pension and Benefits Consultant270 – Governance and Plan Designjtendijowski@mcateer.ca
Susan BirdPresident – Governance and Plan Design Leadsbird@mcateer.ca