The Plan Administration Office has relocated from Markham, Ontario, to Toronto, Ontario, as of September 28, 2026.
Plan phone numbers, fax numbers, and email addresses are unchanged.
Administration Office:
2255 Sheppard Ave. E, Atria 1, Suite 201
Toronto, ON M2J 4Y1
Telephone: 905-946-9700
Fax: 905-946-2535
Toll Free 1-800-263-3564
Email: info@lu30plan.com
SMWIA Local 30 Union Office:
190 Milner Avenue
Toronto, Ontario, M1S 5B6
Telephone: 416-299-7260
Fax: 416-299-7734
Toll Free: 1-800-368-3562
Administration Office Staff:
Member Eligibility and Contributions
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Yogita Ravan | Administrator | 265 | – Member Eligibility – Member inquiries Employer Contributions and inquiries | yravan@mcateer.ca |
| Melissa Waugh | Administration Team Lead | 237 | – Union office inquiries – Member Eligibility – Member inquiries – Employer Contributions and inquiries | mwaugh@mcateer.ca |
Pension
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Robert Balayo | Pension & Benefits Administrator | 259 | – Member Pension inquiries | rbalayo@mcateer.ca |
| Amani Damra | Team Lead, Pension Administrator | 277 | – Escalated Member Pension inquiries | adamra@mcateer.ca |
Disability
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Troy Fernandes | Senior Disability Administrator | 249 | – Long Term Disability Claims inquiries – Short Term Disability Claims inquiries | tfernandes@mcateer.ca |
Claims
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Mary Spada | Claims Team Lead | 262 | – Escalated claims processing and inquiries | mspada@mcateer.ca |
Executive Assistant
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Flora Koitsis Drea Naulls (back-up to Flora) | Executive Assistants | 221 205 | – Provides administrative support | fkoitsis@mcateer.ca dnaulls@mcateer.ca |
Management Team
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Veronica Tseng | Manager of Pension Administration | 251 | – Oversees the day-to-day operations of the Benefits administration teams (including eligibility, contributions, disability and health benefit claims) – Escalated member benefit inquiries | vtseng@mcateer.ca |
| Shannon Smyth | Manager, Benefits Administration | 239 | – Oversees the day to day operations of the Benefits administration teams (including eligibility, contributions, disability and health benefit claims) – Escalated member benefit inquiries | ssmyth@mcateer.ca |
| Ippy Serratore | Manager of Client Relationships | 230 | – Client issues and inquiries | iserratore@mcateer.ca |
| Jeff Tendijowski | Senior Pension and Benefits Consultant | 270 | – Governance and Plan Design | jtendijowski@mcateer.ca |
| Susan Bird | President | – Governance and Plan Design Lead | sbird@mcateer.ca |