Contact Information

Administration Office:
45 McIntosh Drive
Markham, Ontario L3R 8C7
Telephone: 905-946-9700
Fax: 905-946-2535
Toll Free 1-800-263-3564

SMWIA Local 30 Union Office:
190 Milner Avenue
Toronto, Ontario, M1S 5B6
Telephone: 416-299-7260
Fax: 416-299-7734
Toll Free: 1-800-368-3562

Administration Office Staff:

Member Eligibility and Contributions

NameTitleExt.Roles & ResponsibilitiesEmail
Melissa WaughAdministration Team Lead237 – Union office inquiries
– Member Eligibility
– Member inquiries
– Employer Contributions and inquiries


NameTitleExt.Roles & ResponsibilitiesEmail
Amani Damra Senior Pension & Benefits Administrator 277 – Member Pension inquiries
Shannon SmythTeam Lead, Pension Administrator 239 – Escalated Member Pension inquiries


NameTitleExt.Roles & ResponsibilitiesEmail
Troy FernandesSenior Disability Administrator249 – Long Term Disability Claims inquiries
Mary SpadaDisability Administrator262 – Short Term Disability Claims


NameTitleExt.Roles & ResponsibilitiesEmail
Lucy Sistilli-FurlanoClaims Administrator281 – Claims processing and inquiries

Executive Assistant

NameTitleExt.Roles & ResponsibilitiesEmail
Flora Koitsis
Drea Naulls (back-up to Flora)
Executive Assistants221

– Provides administrative

Management Team

NameTitleExt.Roles & ResponsibilitiesEmail
Veronica TsengManager of Pension Administration251 – Oversees the day to day operations of the Pension Administration Team
– Escalated member pension inquiries
Enas RazackManager, Benefits Administration260 – Oversees the day to day operations of the Benefits administration teams (including eligibility, contributions, disability and health benefit claims)
– Escalated member benefit inquiries
Ippy SerratoreManager of Client Relationships230 – Client issues and
Jeff TendijowskiSenior Pension and Benefits Consultant270 – Governance and Plan
Susan BirdPresident – Governance and Plan Design